Case Study: Public Satisfaction with Land Acquisition at Komodo Airport, Labuan Bajo, West Manggarai, Indonesia

Authors

  • Abel Asa Mau Magister Administrasi Publik, Universitas Terbuka Indonesia
  • Thomas Bustomi Magister Administrasi Publik, Universitas Terbuka Indonesia
  • Nursalam Magister Administrasi Publik, Universitas Terbuka Indonesia

DOI:

https://doi.org/10.47577/eximia.v13i1.438

Keywords:

Quality, Service, Komodo Airport, Labuan Bajo

Abstract

The quality of public services is a variable that affects general satisfaction. Land acquisition for the development of Labuan Bajo Airport seeks to maintain a dynamic relationship between developers and land owners. This research focuses on 5 (five) indicators of public satisfaction with the airport development process, including aspects of tangibles, Reliability, responsiveness, assurance, and empathy. This study used a qualitative observational approach. The data collection method used interviews, surveys, observations, and Focus Group Discussions on airport service users. The study results show that five indicators, tangibles, Reliability, responsiveness, assurance, and empathy, have been carried out well in implementing land acquisition for airport development.

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Published

2024-02-21

How to Cite

Abel Asa Mau, Thomas Bustomi, & Nursalam. (2024). Case Study: Public Satisfaction with Land Acquisition at Komodo Airport, Labuan Bajo, West Manggarai, Indonesia. Eximia, 13(1), 201–207. https://doi.org/10.47577/eximia.v13i1.438

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Section

Articles